We are committed to delivering exceptional cosmetic products with care and efficiency. Below, you’ll find a detailed explanation of our delivery process, ensuring that you have a smooth and hassle-free experience when purchasing from us. Please read these terms and conditions carefully before placing your order.

1. Delivery Methods

We offer several delivery options to meet the needs of our customers. These include:

• Standard Shipping:The most economical option, typically delivered within 5 to 7 business days after processing.
• International Shipping:Available for international customers, with delivery times and costs depending on your location.

Shipping fees will be calculated at checkout, based on the delivery method chosen and the destination.

2. Order Processing Time

Once your order is placed, it will be processed as follows:

• Order Confirmation:You will receive an email confirming that we have received your order. This email will include your order details and estimated delivery time.
• Processing Time:Orders are typically processed within [1-3] business days. During peak periods (e.g., holidays), processing may take a bit longer. Please allow additional time for order processing during these periods.

Please note: Orders placed on weekends or public holidays will be processed on the next business day.

3. Shipping Time

• Domestic Orders:Delivery times vary depending on your location. Standard shipping typically takes 7 business days.
• International Orders:Delivery times for international orders may vary between 7 to 11 business days, depending on your country and customs processing.

Please note that delivery times are estimates and may vary due to factors outside of our control (e.g., weather, holidays, and customs delays).

4. Shipping Costs

Shipping costs are calculated based on the size and weight of your order, as well as your delivery location. The final shipping cost will be displayed at checkout before you confirm your purchase.

We offer free shipping for orders over RS. 15000 within Pakistan.

5. Delivery Issues

We take great care to ensure that your order arrives in perfect condition, but sometimes issues may arise during delivery. In the event of any delivery problems, please note the following:

• Missing or Damaged Items:If your order is missing items or arrives damaged, please contact us within 3 days of receiving the shipment. We will initiate an investigation and resolve the issue by sending replacement items. Please make sure our team will take proves of damage in form video, try to email us with the evidence on the same day of order received.
• Wrong Address:Please ensure that the address you provide at checkout is accurate. If an order is shipped to an incorrect address provided by the customer, we cannot take responsibility for delays or non-delivery. In case of address mistakes, please contact us as soon as possible so we can attempt to correct it before shipment.

6. Order Tracking

Once your order has been shipped, you will receive an email with a tracking number. You can use this number to track the status of your delivery via the carrier’s website. Please allow 24 hours for the tracking information to become available after dispatch.

If you have any trouble with tracking, please feel free to reach out to our customer service team for assistance.

8. Delays and Force Majeure

While we strive to deliver your order on time, we cannot be held responsible for delays caused by factors beyond our control, including but not limited to:

• Adverse weather conditions
• Natural disasters
• Strikes or other labor disruptions
• Customs delays
• Delivery carrier issues

If a delay occurs, we will notify you with an updated estimated delivery date.

9. Signature on Delivery

Some orders may require a signature upon delivery to ensure that the package is safely received. If you are unavailable to sign for your delivery, the carrier may leave a delivery attempt notice and try again on the next business day. Please follow the carrier’s instructions to reschedule or pick up your package if necessary.

10. Returns and Exchanges Related to Delivery

We offer a 3-day return and exchange policy for our products. If you are not satisfied with your purchase, or if there is a problem with your delivery, please contact our customer service team for assistance.

Return/Exchange Process:

1. Contact our customer service team with your order details and reason for the return/exchange.
2. We will provide you with a return shipping label (for eligible returns) and instructions on how to send the items back.
3. Upon receiving the returned items, we will issue an exchange based on your request.

For more information, please see our full Return & Exchange Policy.

11. Customer Support

If you have any questions or concerns regarding our delivery process, or if you experience any issues with your order, please don’t hesitate to contact our customer service team:

• Email:artisticprofessional@gmail.com

Our team is available 9am – 5pm (Monday to Saturday) and will respond as quickly as possible.

By placing an order with Artistic Professional, you agree to these delivery terms and conditions. We appreciate your business and are committed to providing you with the best shopping experience possible.

Thank you for choosing us!!